This training programme teaches the need to provide quality customer service to your customers, which also include Agents. Agents are not very knowledgeable in the technical and legal aspects of insurance and they therefore lack the confidence to close a deal on a multi lines customer. They will often seek the assistance of their principal, who in turn, must be ready to meet this need. We will train all Employees on the importance of risk assessment, risk improvement and to practice conditional acceptances to improve their support to Agents, Brokers, Direct and Corporate Customers.


A. Technical Courses
This course will be most suitable for Senior Supervisors and or participants which have already gone through the basic courses, Executives, Assistant Managers and/or even Managers.

The degree of theoretical and practical knowledge is high, the participants will understand the importance of and methods of conducting a risk assessment exercise as part of their duties to maximise profits and reduce losses of the Company. The participants will know the hazards associated with each major class of insurance and the major sources of claims. In addition, they will also be taught on methods to improve and to advise on those risks to make them more acceptable to Underwriters.

Practical case studies and tools on the prudent yet Practical Acceptance of Risk will be discussed to mould the Executives into an effective selling force. This phase will focus more on the Essential Product Knowledge, Risk Assessment, Risk Improvement and Decision Making on Risk Acceptance.

Special emphasis will be made on policy limitations and the need of essential clauses and extensions applicable for each respective class. Claims handling procedures, for each particular class will be taught and the use of the claims form and the loss adjusters duties and responsibilities. Specially for Fire Insurance, is the drafting and use of suitable particular and general Warranties for specific types of occupations. And finally, the need for Loss Control and the implementation thereof after a claim.

See Appendix II (PDF Format) for the Course Objectives and Course Contents.


B. Intermediate Courses
This is a very practical course, more of a workshop then a series of lectures. Theory is essential but what is more important is the application of what they have learned. Topics covered will be on the essential elements of risk and its relation to the respective classes of insurance, the functions of insurance and the legal aspects and its application to insurance.

For individual classes of insurance, the areas covered are essentially the respective policy coverage, the significance of conditions and warranties and how would a breach affect the policy. Then we look at general and particular exclusions and conditions and their intention and duties imposed on the Insured. As for extensions and clauses, we help to analyse the cover provided so that the Participants are in a better position to decide whether to give or not to give such clauses.

This crucial knowledge of the fundamentals and legal aspects of insurance forms the first building block in the development of potential Employees. With a strong foundation established, we can then progress into other basic and technical skills. There will be plenty of case studies in each course to ensure that both practical experience and a strong working knowledge is gained.

See Appendix I (PDF Format) for the Course Objectives and Course Contents.

Methodology
 Lectures
 Video tapes (where available)
 Transparencies
 Case studies
 Role Play

Course Duration and Course Title

a. Intermediate Courses Course Duration

b. Technical Courses for Employees

c. Training of Employees to Become Risk Managers         1 - 2 months
1. Property Risk Assessment and Loss Control
2. Crime Risk Assessment and Loss Control
3. Liability Risk Assessment and Loss Control

Course Fees
Employees
1. Intermediate RM 2,000.00 per lecture day
2. Technical RM 3,000.00 per lecture day
3. Risk Managers RM 35,000 per candidate

Ancillary Charges
For outstation courses only, such as
 Hotel Accommodation for 2 persons inclusive of breakfasts
 Traveling expenses
 Economy airfare plus airport transfers
 Mileage claim @ 0.70 sen per km plus tolls

Terms of Payment
No deposit required, however, would appreciate if full payment could be made within 15 days upon receipt of billing for the completion of each respective module.
 

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